Flutua® Help Center

Frequently asked questions

What size should I purchase?


Please refer to this SIZING CHART or if you require further advice we will be happy to assist you via email - info@flutua.pt




Can I change my delivery/billing address after purchase?


No, you can not.




Can I buy different top and bottom model/size?


No. We don't have that option available.




Which countries do you ship to?


We ship from Portugal - Worldwide.




My order has not yet arrived. How can I find out where it is?


As soon as your order leaves our warehouse, Flutua® sends a message with the Tracking Code to the email address which you registered the purchase. You can always follow the order through this link: here




I choose to pay with ATM Reference. I did not complete the payment until the end of the 3 mandatory business days (counting starts on the date you made your order). Now what?


Your order is canceled and your items returned to stock. Please place your order again.




How to buy online?


– Open the page of the article you want to buy. – Select your size (if you can not select the shopping cart option it’s because the size is already sold out). You can check the SIZE GUIDE on each product page, just scroll down. – Click on “Add to cart”. That way the model will be added to your cart. – You can continue browsing for more models. Once you’ve added all the items you want to buy, check out your shopping cart (upper right corner of your screen). – Now just fill the requested fields and proceed with the payment. We suggest that you consult the section SHIPPING & RETURNS for more information about the subject. – After the successful payment with Credit Card or Paypal (online mode), you will receive a confirmation message (confirm SPAM), on the email account you registered in our website. If you choose the payment option ATM Reference or MB Way (offline mode), you will receive an email with further instructions (the reference to complete the payment or the information to complete MB Way payment) until 3 business days (counting starts on the date you made your order). When your order leaves our warehouse, we will send you a new message with the Tracking Code to the email you registered on our website. If you have any questions, please contact our Customer Service team at: info@flutua.pt




Click & Collect


To use the click&collect service (free), you can shop online indicating the promocional code "collect-atelier" at check out. You must pick up your order - at our Atelier - scheduling via whatsapp +351 910478444.