Privacy Policy

 

Privacy & Safety

As concerns about the protection of personal information are increasing worldwide, it is important
that businesses, both small and large, implement and provide their site visitors with a
comprehensive privacy policy.


A privacy policy is a statement that discloses some or all of the ways a website collects, uses,
discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to
protect a visitor or client's privacy.


What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other
way. In addition, we collect the Internet protocol (IP) address used to connect your computer to
the Internet; login; e-mail address; computer and connection information and purchase history.
We may use software tools to measure and collect session information, including page response
times, length of visits to certain pages, page interaction information, and methods used to browse
away from the page. We also collect personally identifiable information, payment details,
comments, feedback, product reviews, recommendations, and personal profile.


How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal
information you give us such as your name, address and email address. Your personal information
will be used for the specific reasons stated above only.


Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors'; personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform
that allows us to sell our products and services to you. Your data may be stored through Wix.com’s
data storage, databases and the general Wix.com applications. They store your data on secure
servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the
standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort
of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure
the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your
account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through
surveys or questionnaires, to send updates about our company, or as otherwise necessary to
contact you to enforce our User Agreement, applicable national laws, and any agreement we may
have with you. For these purposes we may contact you via email, telephone, text messages, and
postal mail.


Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website. If we
make material changes to this policy, we will notify you here that it has been updated, so that you
are aware of what information we collect, how we use it, and under what circumstances, if any,
we use and/or disclose it.


Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you,
you are invited to contact us at info@flutua.pt or send us mail to:
Experienceblue Design, Lda, Rua São João Bosco, 103, 9º Dto, 4100-451 Porto Portugal

 

Cookies

Cookies are small pieces of data stored on a site visitor's browser.

They are typically used to keep track of the settings users have selected and actions

they have taken on a site. In general, the cookies which are placed on our website may be mainly categorized as essential cookies, which
allow navigation on the website and the use of its applications, as well as access to secure areas of the website. Without these cookies, the services, which you have requested, cannot be provided. Some cookies are essential to access specific areas of the website.


We use cookies for important reasons, such as:

  • To provide a great experience for our visitors and customers.

  • To identify our registered members (users who registered to our site).

  • To monitor and analyze the performance, operation and effectiveness of our platform.

  • To ensure our platform is secure and safe to use.

However, If you wish, you can disable this setting in your browser, subject to limiting access to
certain areas of the site or receiving personalized information. These adjustments are usually
found in the “Options”; or “Preferences” from the browser menu.

 

Payment Methods

Online:

- Credit / Debit Cards
- PAYPAL

Offline:

- MBWAY

- Multibanco